Oracle Engagement Cloud: Service Implementation - Fudgelearn

Oracle Engagement Cloud: Service Implementation

Date
Time
Price
13-Aug-2019
2:00 PM BST - 8:00 PM BST
£ 2111
27-Aug-2019
08:00 AM BST - 12:00 PM BST
£ 2111
24-Sep-2019
12:30 AM BST - 05:30 AM BST
£ 2111
29-Oct-2019
2:00 PM GMT - 7:00 PM GMT
£ 2111
5-Nov-2019
09:00 AM GMT - 12:00 PM GMT
£ 2111
Date
Time
Price
Location
Date
Start time
Price
Location
Version title
Price
Oracle Engagement Cloud: Service Implementation
£ 1866

In this hands-on course, you'll learn the core knowledge to enable you to perform an initial Oracle Engagement Cloud: Service Implementation. The course builds on your existing knowledge and shows you the common configurations to get up and running fast.

Learn To:

  •    Configure service request management, productivity tools, and entitlements. 
  •    Configure queues, routing, and assignment.
  •    Configure email and templates.
  •    Configure real time channels such as voice and chat.
  •    Create and maintain knowledge articles.
  •    Tailor a Digital Customer Service (DSC) portal.

    Benefits to You

    Practice implementation steps to ensure your deployment is as smooth as possible. Gain insights from recommended practices.

    Suggested Prerequisite

    • Oracle Sales and Service: Core Team Training
    • Administrator
    • Configuration Consultant
    • Configuration Implementer
    • Implementation Consultant
    • Technical Administrator
    • Technical Consultant





    • Configure email and templates
    • Configure queues, routing, and assignment
    • Configure real time channels such as voice and chat
    • Configure service request management, productivity tools, and entitlements
    • Create and maintain knowledge articles
    • Tailor Digital Customer Service (DCS)
    • Service Introduction
      • Service Request Management
      • Knowledge Management
    • Security and Visibility
      • Roles, Mappings, and Hierarchies
      • Multiple Business Units (BUs)
      • Queries and Filters
    • Service Request Management
      • Messages and Responses
      • Statuses
      • Queues
      • Access
    • Assignments and Routing
      • Rules
      • Omnichannel
      • Availability and Notifications
    • Email Processing
      • Channels and Mailboxes
      • Templates
      • Outbound and Inbound emails
    • Real-Time Interactions
      • Chat and Co-browse
      • Live Window
      • Computer Telephony Integration (CTI)
      • Multichannel Adapter (MCA) Framework
    • Productivity Tools
      • Keyboard Shortcuts
      • SmartText
      • Action Plans
    • Entitlements
      • Schedules and Exceptions
      • Coverages
      • Milestones
    • Knowledge Management
      • Articles and Content Types
      • Authoring and Publishing
      • Search Dictionary and Content Processing jobs
      • Users, Roles, and Locales
      • My Knowledge
    • Digital Customer Service (DCS)
      • Self-registration and Auto-Approval
      • Visual Builder Cloud Service (VBCS)
      • Reference Implementation and Publishing
      • Pages, Themes, Templates, User Interface Components, and Business Objects
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    £ 2111
    4 Days
    Online
    5 Events available
    £ 1866
    3.5 Days
    Train online via an Internet connection, 24/7
    1 Event available
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    Oracle Engagement Cloud: Service Implementation

    Course Overview

    In this hands-on course, you'll learn the core knowledge to enable you to perform an initial Oracle Engagement Cloud: Service Implementation. The course builds on your existing knowledge and shows you the common configurations to get up and running fast.

    Learn To:

    •    Configure service request management, productivity tools, and entitlements. 
    •    Configure queues, routing, and assignment.
    •    Configure email and templates.
    •    Configure real time channels such as voice and chat.
    •    Create and maintain knowledge articles.
    •    Tailor a Digital Customer Service (DSC) portal.

      Benefits to You

      Practice implementation steps to ensure your deployment is as smooth as possible. Gain insights from recommended practices.

      Virtual Class
      4 Days
      Date
      Start time
      Price
      Location
      13-Aug-2019
      2:00 PM BST
      £ 2111
      Online
      27-Aug-2019
      08:00 AM BST
      £ 2111
      Online
      24-Sep-2019
      12:30 AM BST
      £ 2111
      Online
      29-Oct-2019
      2:00 PM GMT
      £ 2111
      Online
      5-Nov-2019
      09:00 AM GMT
      £ 2111
      Online
      Training on Demand
      4 Days
      Date
      Start time
      Price
      Location
      Available On Demand
      £ 1866
      Prerequisites

      Suggested Prerequisite

      • Oracle Sales and Service: Core Team Training
      Audience
      • Administrator
      • Configuration Consultant
      • Configuration Implementer
      • Implementation Consultant
      • Technical Administrator
      • Technical Consultant





      Objectives
      • Configure email and templates
      • Configure queues, routing, and assignment
      • Configure real time channels such as voice and chat
      • Configure service request management, productivity tools, and entitlements
      • Create and maintain knowledge articles
      • Tailor Digital Customer Service (DCS)
      Topics
      • Service Introduction
        • Service Request Management
        • Knowledge Management
      • Security and Visibility
        • Roles, Mappings, and Hierarchies
        • Multiple Business Units (BUs)
        • Queries and Filters
      • Service Request Management
        • Messages and Responses
        • Statuses
        • Queues
        • Access
      • Assignments and Routing
        • Rules
        • Omnichannel
        • Availability and Notifications
      • Email Processing
        • Channels and Mailboxes
        • Templates
        • Outbound and Inbound emails
      • Real-Time Interactions
        • Chat and Co-browse
        • Live Window
        • Computer Telephony Integration (CTI)
        • Multichannel Adapter (MCA) Framework
      • Productivity Tools
        • Keyboard Shortcuts
        • SmartText
        • Action Plans
      • Entitlements
        • Schedules and Exceptions
        • Coverages
        • Milestones
      • Knowledge Management
        • Articles and Content Types
        • Authoring and Publishing
        • Search Dictionary and Content Processing jobs
        • Users, Roles, and Locales
        • My Knowledge
      • Digital Customer Service (DCS)
        • Self-registration and Auto-Approval
        • Visual Builder Cloud Service (VBCS)
        • Reference Implementation and Publishing
        • Pages, Themes, Templates, User Interface Components, and Business Objects