Oracle Utilities: Customer Care Billing v2.6 Overview - Fudgelearn

Oracle Utilities: Customer Care Billing v2.6 Overview

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Oracle Utilities: Customer Care Billing v2.6 Overview
£ 1066

This Oracle Utilities: Customer Care and Billing Overview training explores the structure and functionality of Oracle Utilities Customer Care and Billing. It provides new users with a basic understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks.

Learn To:

  • Describe the primary entities of the V diagram and the information that they provide.
  • Navigate Customer Care and Billing.
  • Create the required information to start service for a new customer.
  • Create the required information to bill a customer and accept a payment.

Benefits to You

Gain a foundational understanding of the structure and operation of Customer Care and Billing to make improved decisions during your implementation. You'll learn functionality related to maintaining customer information, service requests, metering, fieldwork, billing, payments and adjustments.

  • Implementer
  • Manager
  • System Integrator
  • Add Premise and Service Points using the Premise Replicator
  • Add and maintain Persons and Accounts
  • Add and maintain meter reads
  • Add and maintain meters
  • Complete a Field Activity through FA Upload Staging
  • Describe how Field Activities are created
  • Describe when Customer Care and Billing creates Financial Transactions
  • Maintain Premises and Service Points using their pages
  • Navigate through Customer Care and Billing
  • Use Control Central's functionality
  • Add Bills, Payments, and Adjustments
  • Customer Care and Billing Overview
    • Basic System Architecture
    • Search and Navigation
    • Portals and Zones
  • Maintaining Customer Information
    • Person and Account
    • Premise and Service Point
    • Service Agreement
    • Customer Contacts
  • Meters and Meter Reads
    • Meters
    • Meter Reads
  • Field Activities
    • Field Activities
  • Financial Transactions
    • Financial Transactions
    • Bills and Bill Segments
    • Payment Events
    • Adjustments
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£ 1066
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Oracle Utilities: Customer Care Billing v2.6 Overview

Course Overview

This Oracle Utilities: Customer Care and Billing Overview training explores the structure and functionality of Oracle Utilities Customer Care and Billing. It provides new users with a basic understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks.

Learn To:

  • Describe the primary entities of the V diagram and the information that they provide.
  • Navigate Customer Care and Billing.
  • Create the required information to start service for a new customer.
  • Create the required information to bill a customer and accept a payment.

Benefits to You

Gain a foundational understanding of the structure and operation of Customer Care and Billing to make improved decisions during your implementation. You'll learn functionality related to maintaining customer information, service requests, metering, fieldwork, billing, payments and adjustments.

Training on Demand
Date
Start time
Price
Location
06-Mar-2019
12:28 PM GMT
£ 1066
Audience
  • Implementer
  • Manager
  • System Integrator
Objectives
  • Add Premise and Service Points using the Premise Replicator
  • Add and maintain Persons and Accounts
  • Add and maintain meter reads
  • Add and maintain meters
  • Complete a Field Activity through FA Upload Staging
  • Describe how Field Activities are created
  • Describe when Customer Care and Billing creates Financial Transactions
  • Maintain Premises and Service Points using their pages
  • Navigate through Customer Care and Billing
  • Use Control Central's functionality
  • Add Bills, Payments, and Adjustments
Topics
  • Customer Care and Billing Overview
    • Basic System Architecture
    • Search and Navigation
    • Portals and Zones
  • Maintaining Customer Information
    • Person and Account
    • Premise and Service Point
    • Service Agreement
    • Customer Contacts
  • Meters and Meter Reads
    • Meters
    • Meter Reads
  • Field Activities
    • Field Activities
  • Financial Transactions
    • Financial Transactions
    • Bills and Bill Segments
    • Payment Events
    • Adjustments