Learn how to utilize tools that improve customer service and satisfaction. Guided by a scalable knowledge management platform, these tools also help customers find more relevant answers to questions online or from a service agent.
Learn Oracle Knowledge from Oracle
Oracle Knowledge Training will:
Demonstrate how this application can index large amounts of information in your enterprise to make it searchable.
Help lower cost by eliminating redundant efforts.
Teach you how customers can find faster solutions when they need them.
Currently, there are no certifications available for this product.